Refund policy

Our Promise At SHēGar, we take pride in crafting luxury cigar accessories that make every woman feel beautiful, confident, and sophisticated. If your purchase isn't exactly what you expected, we're here to help.

Returns

Returns are accepted within 14 days of the delivery date.

●        Items must be unused, in new condition, and returned in their original packaging with all accessories included.

●       Proof of purchase or your order number is required.

Exchanges

We happily offer exchanges within 14 days for:

●       A different color (if available)

●       A replacement for damaged or defective merchandise

●       Store credit if you prefer another SHēGar item

Final Sale Items

The following items cannot be returned or exchanged:

●       Personalized or custom-made products

●       Clearance or sale items

●       Gift cards

●       Products showing signs of use, damage, smoke exposure, or alteration

●       Any item missing its original packaging or accessories

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item:

●       Contact SHēGar within 48 hours of delivery.

●       Email clear photos of the item and packaging.

●       We'll replace the item or issue a refund at no additional cost if the claim is approved. This is a common approach for premium accessory retailers. 

Return Shipping

If you change your mind, the customer is responsible for return shipping.

●       If SHēGar made an error or the item is defective, SHēGar will provide a prepaid return label.

Refunds

Once your return is received and inspected:

●       Approved refunds will be issued to your original payment method within 5–10 business days.

●       Original shipping charges are non-refundable unless the return is due to our error.

Luxury Packaging

To preserve the SHēGar experience, products must be returned with:

●       Original gift box

●       Protective packaging

●       Dust bag (if included)

●       Any promotional gifts received with the purchase